Terms of Service

Terms of Service

Last updated: 20 May 2026

These Terms of Service ("Terms") govern your access to and use of our website, products and services (collectively, the "Services"). By accessing or using our Services, you agree to these Terms.

If you do not agree, you may not use our Services.

1. Company Information


2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old (or have reached the legal age of majority in your country).
  • You are legally capable of entering into a binding contract.

3. Products & Descriptions

We make every effort to present product descriptions, images and specifications as accurately as possible. However:

  • Colours may vary depending on device settings.
  • Minor variations are possible.
  • We do not guarantee that products will meet subjective expectations.
  • All product descriptions may be changed without prior notice.

4. Orders & Order Acceptance

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or decline orders
  • Cancel orders due to pricing errors, stock shortages, suspected fraud, or compliance concerns
  • Limit quantities

Your order is only considered accepted once you receive a confirmation email.

5. Prices

All prices are displayed in the currency selected on the website.

Prices:

  • May change without prior notice
  • Do not include customs duties, import VAT, brokerage fees, or local import taxes unless expressly stated
  • Exclude any additional charges levied by your country's customs authorities

You are responsible for reviewing your order before completing the purchase.

6. Import Duties, VAT & Customs (Important)

Our products are shipped internationally from abroad.

By placing an order, you acknowledge and agree that:

  • Your order may be subject to import duties, customs clearance fees and/or import VAT.
  • These charges are set by your local customs authority.
  • Any import taxes, duties and clearance fees are the customer's sole responsibility.
  • We do not collect or pay import VAT or duties on your behalf unless expressly stated.
  • Customs authorities may delay shipments, for which we accept no liability.
  • If applicable import charges are not paid, the parcel may be returned or destroyed by customs. In such cases, the original shipping costs are non-refundable.

7. Shipping & Delivery

Estimated delivery times are for guidance only and are not guaranteed.

We accept no liability for delays caused by:

  • Customs clearance
  • Couriers
  • Force majeure
  • Incorrect shipping information provided by the customer

Risk of loss and transfer of ownership pass to you once the order is handed over to the courier.

8. Right of Withdrawal (Where Applicable)

If you are a consumer in a country that grants a statutory right of withdrawal, you may cancel your purchase within 14 days of receiving the product, unless an exception applies.

To exercise your right of withdrawal, you must notify us in writing within 14 days of receiving the product.

The product must be returned:

  • Unused
  • In its original packaging
  • In hygienically sound and resaleable condition

Return shipping costs are borne by the customer, unless otherwise required by law.

Refunds will be processed within 14 days of receiving the returned goods.

9. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Sealed goods which are not suitable for return for health protection or hygiene reasons, where the seal has been removed after delivery
  • Personalised or custom-made products
  • Perishable goods
  • Services fully performed, where performance began with your express prior consent

10. Refunds

Refunds:

  • Are issued to the original payment method
  • Do not include duties or import VAT paid to local authorities
  • Do not include original shipping costs, unless otherwise required by law

We are not responsible for refunding import charges levied by your country's customs authorities.

11. Warranty

We warrant that products conform to the contract and applicable consumer protection laws.

The warranty does not cover:

  • Normal wear and tear
  • Misuse or improper handling
  • Unauthorised repairs
  • Damage caused by external factors

12. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for:

  • Indirect, incidental, punitive or consequential damages
  • Loss of profits, revenue, data, or business
  • Delays caused by customs or couriers
  • Import charges levied by third parties

Our total liability is limited to the purchase price paid for the product.

Nothing in these Terms limits any liability that cannot be limited by law.

13. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including but not limited to:

  • Customs delays
  • Government action
  • Natural disasters
  • Courier disruptions
  • Supply chain interruptions

14. Intellectual Property

All website content, including text, images, trademarks and product designs, is the intellectual property of the company.

You may not reproduce, distribute or exploit any content without prior written permission.

15. SMS Marketing (Where Applicable)

By signing up for SMS marketing, you agree to receive recurring automated marketing messages.

  • Message frequency may vary.
  • Message and data rates may apply.

You can opt out at any time by replying STOP.

Consent to SMS marketing is not a condition of purchase.

16. Governing Law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of laws principles.

Disputes will be resolved in the courts of that jurisdiction, unless mandatory consumer protection law provides otherwise.

17. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated Terms will be posted on this page.

Continued use of the Services constitutes acceptance of any changes.

18. Contact

If you have any questions about these Terms, please contact:

support@feelsenza.de

Terms and Conditions for the SMS/MMS Mobile Marketing Programme

We offer an SMS/MMS mobile messaging programme (the "Programme"), and your use of and participation in it is subject to these mobile messaging terms and the Privacy Policy (the "Agreement"). By signing up for or participating in any of our programmes, you accept these Terms, including your agreement to resolve any disputes through binding individual arbitration, as described in the "Dispute Resolution" section. The Programme uses artificial intelligence ("AI") technology to generate personalised messages, product recommendations and conversational replies. Some or all of the messages you receive through the Programme may be generated wholly or in part by AI systems rather than by human staff.

AI-powered messages. Messages you receive through the Programme may be generated using artificial intelligence and machine learning technologies. This means that some messages, including product recommendations, promotional offers and conversational replies, are created by AI systems rather than written by humans. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may contain errors regarding product details, pricing, availability, promotions or other information. You should independently verify any product information, pricing or promotional offers before making a purchasing decision.

(b) AI responses do not constitute professional advice. AI-generated messages do not constitute professional, legal, medical, financial or other expert advice.

(c) Your conversations may be processed by AI. If you reply to messages or engage in conversations through the Programme, your responses may be processed by AI systems in order to generate relevant replies. Your message content, purchase history and browsing activity may be used by AI systems to personalise your experience.

(d) You may request human support. If, at any time, you would prefer to interact with a human member of staff rather than an AI system, you can request human support by contacting us at [CONTACT METHOD].

By participating in the Programme, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalised product recommendations and conversational AI replies, at the phone number associated with your sign-up. You understand that consent is not a condition of any purchase from us. Although you consent to receiving messages sent via an autodialer and/or containing AI-generated content, this should not be interpreted to mean that all of our mobile messages are sent using an automatic telephone dialling system ("ATDS" or "autodialer"). You expressly consent to receiving messages whose content is generated wholly or in part by AI systems.

If you no longer wish to participate in the Programme or no longer agree to this Agreement, you agree to reply STOP to any mobile message from us in order to unsubscribe from the Programme. You may receive an additional mobile message confirming your unsubscription. You understand and accept that the above options are the only reasonable means of opting out. You understand and accept that attempting to opt out by sending other words, or by verbally asking a member of our team to remove you from our list, will not be considered a reasonable method of opting out.

You acknowledge that message frequency varies and that consent is not a condition of purchase. The Programme involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

Data use for AI personalisation. In order to provide you with personalised messages and recommendations through the Programme, we may use information such as your purchase history, browsing activity, product preferences and previous message interactions. This information may be processed by AI systems, including third-party AI service providers, in order to generate relevant and personalised communications. We do not sell your personal data to third parties. Our AI service providers are contractually prohibited from using your personal data to train their general-purpose AI models.

You must have your own mobile device, be able to send and receive two-way messages, use a participating mobile carrier, and be a mobile subscriber with SMS service. Not all mobile carriers offer the service necessary to participate. Check your phone for specific SMS instructions.

You may not use or interact with the platform if you are under thirteen (13) years old. If you use or interact with the platform and are between thirteen (13) and eighteen (18) years old, you must have the permission of a parent or legal guardian. By using or interacting with the platform, you confirm and agree that you are not under thirteen (13) years old, that you are between thirteen (13) and eighteen (18) years old and have the permission of a parent or legal guardian, or that you have reached the age of majority in your country. By using or interacting with the platform, you further confirm and agree that you are permitted under the law applicable in your jurisdiction to use the platform.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS ARE NOT LIABLE FOR DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING OR AVAILABILITY; (B) DECISIONS YOU MAKE BASED ON AI-GENERATED CONTENT; (C) PRODUCT RECOMMENDATIONS GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY OR AVAILABILITY OF AI FEATURES. THE PROGRAMME AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY.

You represent and warrant to us that you have all necessary rights, power and authority to agree to these Terms and to fulfil your obligations under them, and that nothing in this Agreement or the performance of these obligations will place you in breach of any other contract or obligation. A party's failure to exercise any right provided under this Agreement in any way shall not be deemed a waiver of any further rights hereunder. Should any provision of this Agreement be found unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect. Any new features, changes, updates or improvements to the Programme are subject to this Agreement, unless expressly stated otherwise in writing. We reserve the right to modify this Agreement from time to time. You will be notified of any updates to this Agreement. You acknowledge your responsibility to review this Agreement from time to time and to stay informed of any changes. By continuing to participate in the Programme following any changes, you accept this Agreement as amended.

If you have any questions, you can contact us for further information about the Programme.