Rückgaberichtlinie

Returns Policy

We want you to feel confident ordering from Feelza. If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order, subject to the conditions below.

Order Cancellation

Orders can be cancelled within 1 hour of being placed. After 1 hour, your order may already be processed and prepared for international shipping. Once processing has begun, cancellation can no longer be guaranteed. To request a cancellation, please contact us straight away at: support@feelsenza.de. If the order has already been processed or shipped, the return procedure described below must be followed.

General Return Conditions

To be eligible for a return:

  • The return request must be made within 30 days of delivery.
  • The product must be unused.
  • The product must be in its original packaging.
  • All seals must be intact and unbroken.
  • The item must be in resaleable condition.

Return shipping costs are borne by the customer, unless otherwise required by law.

Exceptions for Hygiene and Health Protection Reasons

For health and hygiene reasons (in accordance with applicable consumer protection regulations), certain items cannot be returned once opened.

The following items cannot be returned if the seal has been broken:

  • All sex toys, including vibrators and dildos
  • Bodysuits, stockings and tights
  • Wigs
  • Thongs
  • Condoms, supplements, tablets, lubricants and creams
  • Senza gift vouchers

Special Conditions for Sex Toys

Sex toys can only be returned if:

  • The product is completely unopened
  • The original packaging is intact
  • The hygiene seal has not been broken

If you've received a new device but aren't satisfied, we can only accept the return if the product is fully sealed and unused.

Returning a Product

If you'd like to return an item:

  1. First confirm that your product meets the conditions listed above.
  2. Make sure the original packaging and seals are intact.
  3. Email us at support@feelsenza.com to register your return request.
  4. Follow the return instructions provided by our support team.

Returns made without prior authorisation may not be accepted.

Faulty or Damaged Products

If your product arrives damaged or faulty, please contact us within 48 hours of delivery.

Please include:

  • Clear photos of the product
  • Photos of the packaging
  • Your order number

We'll review the case and offer an appropriate resolution, which may include a replacement or refund where applicable. Faulty or damaged products can only be refunded within 7 days.

Refund Processing

Approved refunds will be issued to the original payment method within 14 days of receiving and inspecting the returned goods.

Original shipping costs, as well as any customs duties or import taxes paid to local authorities, are non-refundable.

Refused Deliveries

If a shipment is refused at the point of delivery, the following costs will be deducted from the refund amount:

  • Return shipping fees
  • Customs charges
  • Import duties
  • Courier handling fees

For any questions about returns, please contact: