Privacy Policy

Last updated: 13 May 2026

FEELZA operates this shop and website, including all related information, content, features, tools, products and services, to provide you as a customer with a first-class shopping experience (the "Services"). FEELZA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using the Services, you confirm that you have read this Privacy Policy and understand the collection, use and disclosure of your data as described herein.

Personal Data We Collect or Process

When we use the term "personal data", we mean information that identifies you or another individual, or that could reasonably be linked to you. Personal data does not include information collected anonymously or de-identified data that cannot be traced back to you. Depending on your interaction with the Services, your country of residence and applicable legal provisions, we may collect or process the following categories of personal data, including inferences derived from them:

Contact details, including your name, address, billing address, delivery address, phone number and email address.
Financial data, including credit and debit card details, financial account information, payment card details, transaction details, payment method, payment confirmation and other payment details.
Account data, including your username, password, security questions, preferences and settings.
Transaction data, including items you view, add to your basket, add to your wish list or purchase, return, exchange or cancel, as well as your previous transactions.
Communications with us, including the information you provide in your messages to us, for example when contacting customer service.
Device data, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage data, including information about your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data.
Automatically through the Services, from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers, when we engage them to provide certain technologies and they collect or process personal data on our behalf.
From our partners or other third parties.

How We Use Your Personal Data

Depending on your interaction with us or the Services you use, we may use personal data for the following purposes:

Providing, personalising and improving the Services. We use your personal data to provide you with the Services, in particular to fulfil contracts, process payments, fulfil orders, store your preferences and interests, send account-related notifications, handle purchases, returns, exchanges and other transactions, create, maintain and manage your account, arrange shipping, process returns and exchanges, enable product reviews, and create a personalised shopping experience, for example through product recommendations based on your purchases. This may include using your personal data to better personalise and improve the Services.

Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing, promotional and advertising communications by email, SMS or post, and to display online advertising for products or services on the Services or other websites, including based on items you have previously purchased or added to your basket and other activity on the Services.

Security and fraud prevention. We use your personal data to authenticate your account, ensure a secure payment and shopping experience, detect, investigate and combat potentially fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our Services. If you use the Services and register an account, you are responsible for the security of your login credentials. We strongly recommend that you do not share your username, password or other login credentials with third parties.

Communicating with you. We use your personal data to provide customer support, respond to your enquiries, provide you with effective services, and maintain our business relationship with you.

Legal reasons. We use your personal data to comply with applicable laws or to respond to legitimate legal processes, including requests from law enforcement or government authorities, to participate in civil proceedings, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate possible breaches of our Terms of Service or policies.

Disclosure of Personal Data

In certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. This may include:

With Shopify, vendors and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, order fulfilment and shipping).
With business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across various merchants and websites. Our business and marketing partners use your data in accordance with their own privacy notices. Depending on your country of residence, you may have the right to object to the sharing of your data for targeted advertising. You can exercise your opt-out rights here.
When you instruct us, ask us, or otherwise consent to the disclosure of certain information to third parties, for example for product delivery or through the use of social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with corporate transactions such as mergers or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable Terms of Service or policies, and to protect the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data regarding your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services is transferred to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, in order to provide and improve the Services for you. To protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our shop, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal data collected through your interactions with our shop, other merchants and Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights. For more information on Shopify's data practices and your rights in this regard, please see Shopify's Consumer Privacy Policy. Depending on your country of residence, you may be able to exercise certain rights regarding your personal data via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or other online platforms. If you access links to pages that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We make no guarantees and accept no responsibility for the privacy or security practices of such sites, including the accuracy, completeness or reliability of the information contained therein. Information you provide on public or semi-public platforms, including information on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to their use by us or third parties. The inclusion of such links does not imply endorsement of the content of these platforms or their owners or operators, unless expressly stated otherwise in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children under the legal age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal data of individuals under 16 years of age within the meaning of applicable law.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "complete security". In addition, information you submit to us may be insecure during transmission. We recommend that you do not use insecure channels to communicate confidential or sensitive information.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country of residence, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only in certain circumstances, and may in certain cases be lawfully declined by us.

Right to access. You may have the right to request access to the personal data we hold about you.
Right to erasure. You may have the right to request deletion of the personal data we hold about you.
Right to rectification. You may have the right to request correction of inaccurate personal data we hold about you.
Right to data portability. You may have the right to receive a copy of the personal data we hold about you and, in certain circumstances and subject to certain exceptions, to request its transfer to a third party.
Right to opt out of sale or sharing for targeted advertising. Depending on your country of residence, you may have the right to object to the "sale" or "sharing" of your personal data, or its processing for "targeted advertising" purposes, within the meaning of applicable data protection laws. You can exercise your opt-out rights here. Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, we will, depending on your location, automatically treat this as an opt-out request for the device and browser you are using. Where we are able to link the signalling device to a Shopify account, we will also apply the opt-out request to that account. For more information on Global Privacy Control, please visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognise any other "Do Not Track" signals that may be sent by your browser or device.
Managing communication preferences. We may send you promotional emails, and you can unsubscribe at any time via the unsubscribe link shown in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders.

If you reside in the United Kingdom or the European Economic Area, subject to local legal exceptions and limitations, you may also exercise the following rights in addition to those listed above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data for certain purposes.
Withdrawal of consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out on the basis of your consent before it was withdrawn.

You can exercise these rights where indicated within the Services, or by contacting us using the contact details below. For more information on Shopify's data practices and your rights in this regard, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before we can action your requests, to the extent permitted or required by law. Under applicable law, you may designate an authorised agent to make requests on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of your authorisation, and we may also need to verify your identity directly with you. We will respond to your request within the timeframes required by law.

Complaints

If you have any complaints regarding the processing of your personal data, please contact us using the contact details below. Depending on your country of residence, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, a list of the relevant data protection supervisory authorities can be found here.

International Data Transfers

Please note that we may transfer, store and process your personal data outside the country in which you live.

Where we transfer your personal data from the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts approved by the relevant UK authority, unless the data is transferred to a country that has been recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and notify you in accordance with applicable legal requirements.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by email at support@feelsenza.de, or write to us at: Registered Agents Inc, 30 N Gould St Ste R, Sheridan, WY 82801, USA. For the purposes of applicable data protection law, we are the controller of your personal data.

SMS/MMS Mobile Marketing Programme Privacy Policy

Your privacy is extremely important to us. We use the information you provide through the programme solely to deliver your mobile messages and, where applicable, to respond to your enquiries. This includes, among other things, sharing information with platform providers, mobile network operators and other service providers who assist us in delivering mobile messages.

WE DO NOT SELL, RENT, LEASE, TRADE, LEASE OUT OR TRANSFER PHONE NUMBERS OR CUSTOMER DATA COLLECTED THROUGH THE PROGRAMME TO THIRD PARTIES FOR PROFIT.

However, we reserve the right to disclose information to the extent necessary to comply with legal requirements, regulatory requests, or to avoid liability or protect our rights or property. If you complete online forms or otherwise provide us with information relating to the programme, you agree to provide accurate, complete and truthful information. You agree not to use a false or misleading name, or a name you are not authorised to use. If, in our sole discretion, we believe such information to be untrue, inaccurate or incomplete, or that you have registered for the programme for another purpose, we may deny you access to the programme and take appropriate legal action.

California Civil Code Section 1798.83 and the General Data Protection Regulation 2016/679 (GDPR) enable users of the programme who reside in California or the European Union to request certain information about the disclosure of data they have provided through the programme to third parties for their direct marketing purposes.

Please direct your request to the following address: